DATE: Thursday, August 19th, 2021
TIME: 11:00am-12:00pm
Building Trust with Patients in a Virtual World
COVID-19 has eroded connection and trust with patients, despite the hard work every clinical team has put in to provide virtual access to care. Chronic disease is on the rise as patients feel the health effects of isolation. Virtual care continues to be a vital part of care delivery, and patients need trusted advice and motivation to be healthy at home.
We're here to help you build trust in a virtual world with patients using motivational interviewing and health coaching tools. Join us for a 1-hour, interactive and informative session on how to increase openness to change over telehealth. Learn how to 'roll with resistance' and make every patient interaction an energizing one for both sides, no matter the format. Speakers will provide real time role-plays and demos based on deep experiences using telehealth to build trusted clinical relationships with diverse patients.
LEARNING OBJECTIVES
- By the end of this session, you'll be able to identify, assess, and respond to change talk from patients in every virtual interaction
- Learn a simple communication tool you can use every day to present information in a virtual format
- Understand how to respond to and 'roll' with resistance to lead to more openness to change when you can't read body language.
PRESENTERS
HOW TO REGISTER
In order to register for any CPCA event, you must first be logged in to your account. If you do not have an account, you can create one. If you do not remember your login credentials, please email training@cpca.org. Once logged in, click the Register button, answer any questions that appear on the screen and click Save Responses. Continue scrolling to the bottom of the page and click Proceed to Checkout. Lastly, complete all payment details and click, Submit. You will receive one immediate email with a receipt of your order. Subsequent emails will follow with additional details. You can watch our brief registration tutorial video here. If you still have difficulty, please contact training@cpca.org.
Registration is required for all CPCA training and events. You will receive two email communications immediately upon registering. The first is simply a receipt. The second from customercare@gotowebinar.com and will contain webinar access information. This email will only be delivered to the individual who is registered for the event and will contain a unique link for a single connection. We recommend you add this event to your calendar using the link contained in your webinar access email. If you do not receive this email, please check your spam/junk folders before contacting training@cpca.org.
Cancellation Policy: No refunds will be offered for cancellations received after 5BusinessDaysPriorToEventDate.
To receive a refund, all cancellations must be in writing and must be received by emailing training@cpca.org according to the following schedule:
- Cancellations received on or before 20 business days of the event will result in a full refund minus a 10% processing fee.
- Cancellations received on or before 10 business days of the event will result in a 50% refund minus a 10% processing fee.
- Cancellations received on or before 5 business days of the event will result in a 25% refund minus a 10% processing fee.
- No refunds will be offered for cancellations received after 5 business days before the event.
- Cancellations after the conclusion of the event are non-refundable.
- Substitutions are encouraged.
- “No Shows” are non-refundable.
*Last year, in recognition of the tremendous financial stress members were facing and to ensure that important and timely information could be accessed with no barriers, CPCA elected to waive training fees for the entire membership year (April 1,2020- March 31, 2021) and offer all training at no cost. As we continue to work in this pandemic environment to provide members the support they need, we must also plan for the future while supporting community health centers in improving the health status of their communities through advocacy, education, and services. Which is why the Board of Directors approved a budget in February that reflects a reinstatement of training fees effective for trainings taking place on or after April 1, 2021. If you have any questions or concerns about this change, please email us at training@cpca.org.
For more information regarding our policies, please visit the training homepage.
CPCA uses GoToWebinar for all web-based training events. For a preview of the environment, check out https://www.gotomeeting.com/webinar.
Disclaimer: The information on this session is intended only to provide a general overview of the topics addressed. This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic. CPCA does not endorse companies or products. Advertising and sponsorship revenue supports our not-for-profit mission.