Community clinics and health centers are under increased pressure to deliver greater value and increased patient experience while guaranteeing ever-higher quality of care. At the same time, patients' needs are complex, advances in technology are enabling and forcing delivery model reform, expectations of service excellence are increasing, and payers are continuing to demand greater cost control. This “Care Delivery” page seeks to provide resources to assist in the management of care delivery at all CCHCs.




Toolkits & Resources 

  1. Toolkits
    1. HRSA – Clinical Quality & Performance Measures Toolbox
    2. Innovative Models for Increasing Access to Oral Health: A Resource Guide for California Health Centers (coming fall 2015)
    3. CPCA Toolkits
  2. External Sources for Clinical Protocols & Guidelines
    1. Kaiser Permanente Clinic Guidelines
    2. Centers for Disease Control (CDC) Diseases and Conditions
    3. National Guideline Clearinghouse
    4. HRSA Core Clinical Measures
    5. HRSA Clinical Quality Measures
    6. National Association of Community Health Center's Clinical Quality Resources
  3. Health Center Library
  4. Partners and Associations
    1. Western Clinicians Network
    2. American Cancer Society
    3. Association of Clinicians for the Underserved
    4. Center for Care Innovations
    5. Center for Excellence in Primary Care

Health Center Promising Practices

  • Coming Soon

Hot Topics, News & Trainings

  • Hot Topics & News
    • Best Practices in Medication Management - Medication management is a complex process with multiple opportunities for missteps and errors. Best practices provide guidance on how to achieve safety at every point on the continuum. See the checklist and resources here for guidance. 
    • NACHC Features Neigborhood Healthcare in Health Center History Series. Read more here.
  • Upcoming Trainings
    • Coming soon for 2016.
  • Trainings On Demand
    • Our On Demand Training Library has a lot to offer! There are 38 recorded online training sessions from 2015 that are available for immediate purchase. Our updated library can be sorted by date, title, or category to help you locate the training you’re seeking. Our most popular webinars in 2015 included: Preventing Provider Burnout and Increasing Resiliency, Health Center Integration of Advocacy Best Practices, Current Immunization Updates From CA Dept of Public Health, among others.

Technical Assistance 

We offer technical assistance on a variety of clinically focused content areas including: oral health, primary care, pharmacy, behavioral health, patient centered health home, care teams and patient engagement & experience.

CPCA Staff Contacts

If you have any questions, or need more information regarding our clinical affairs area please contact: Emily Shipman, Senior Program Coordinator of Health Center Operations, at eshipman@cpca.org or Meghan Nousaine, Assistant Director of Health Center Operations, at mnousaine@cpca.org


2017 Annual Sponsors