This live event occurred on 10/11/18; to receive a recording via email, please continue registering below. To request materials, contact us at training@cpca.org.
CPCA's PCHH Webinar Series Description
CPCA offers technical assistance, training, and practice transformation coaching through our Patient-Centered Health Home initiative to offer member clinics a wide variety of training opportunities to meet their exact needs. The purpose of the initiative is to create an integrated strategy to support health centers to achieve patient-centered health home recognition, improve health outcomes, and position CHCs for ongoing participation in primary care delivery under health reform. Join us for the next PCHH webinar series to learn more about the NCQA PCMH 2017 Standards, sustaining and spreading PCMH across multiple sites, and integrating quality improvement throughout the organization.
WEBINAR No. 2: Using Non-Billable Staff in Care Teams for Quality Outcomes
Non-traditional support staff are critical additions to a health centers care team that, when thoughtfully developed and implemented, can add several efficiencies to workflows and improve patient care. With increasing pressure to improve clinical measures to achieve desired quality outcomes, non-billable staff in the care team have more responsibilities to care for patients outside of the traditional face-to-face visit. In this 60-minute webinar, we will explore different care team formations to utilize non-billable staff to work at the top of their skill and licensure to provide effective team-based care. There will be special attention on workflows around pre-visit planning and standing orders in a care team.
This webinar will center on NCQA 2017 PCMH Standards, specifically the Team-Based Care and Practice Organization (TC) concept. This concept measures how practices provide continuity of care, communicate roles and responsibilities of the medical home to patients/families/caregivers, and organizes and trains staff to work to the top of their license and provide effective team-based care.
LEARNING OBJECTIVES
- Understand the intent and measurement criteria of the Team-Based Care and Practice Organization concepts within the NCQA 2017 Standards;
- Learn how health centers are utilizing non-traditional, non-billable care team members to improve back office workflows using standardized standing orders and pre-visit planning;
- Increase knowledge of different care team formations and other ways of using non-billable staff; and
- How to engage health center staff in various ways to improve quality outcomes.
PRESENTERS
- Judy DeLaTorre, Nurse Manager, Venice Family Clinic
- Rigoberto A. Garcia, II, Director of Health Education, Venice Family Clinic
- Bessie Mathew, Project Manager, Venice Family Clinic
FEES
Payment is due at time of registration. A 10% service fee will be applied for invoicing options. If you registered for Webinar #1 in the series, please be sure to enter your promotional code at checkout in order to receive discounted registration prices.
- CPCA Member / Health Center: $90
- Associates: $94.50
- Non Member / Non Health Center: $105
Registration is required for all CPCA training and events. You will receive two email communications immediately upon registering. The first is simply a receipt. The second from customercare@gotowebinar.com and will contain webinar access information. This email will only be delivered to the individual who is registered for the event and will contain a unique link for a single connection. We recommend you add this event to your calendar using the link contained in your webinar access email. If you do not receive this email, please check your spam/junk folders before contacting training@cpca.org.
Cancellation Policy: No refunds will be offered for cancellations received after Thursday, October 4, 2018.
To receive a refund, all cancellations must be in writing and must be received by emailing training@cpca.org according to the following schedule:
- Cancellations received on or before 20 business days of the event will result in a full refund minus a 10% processing fee.
- Cancellations received on or before 10 business days of the event will result in a 50% refund minus a 10% processing fee.
- Cancellations received on or before 5 business days of the event will result in a 25% refund minus a 10% processing fee.
- No refunds will be offered for cancellations received after 5 business days before the event.
- Cancellations after the conclusion of the event are non-refundable.
- Substitutions are encouraged.
- “No Shows” are non-refundable.
For more information regarding our policies, please visit the training homepage.
CPCA uses GoToWebinar for all web-based training events. For a preview of the environment, check out https://www.gotomeeting.com/webinar.
Disclaimer: The information on this session is intended only to provide a general overview of the topics addressed. This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic. CPCA does not endorse companies or products. Advertising and sponsorship revenue supports our not-for-profit mission.
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